Factory Direct Service

Did you know that your shock needs service every 100 hours of riding time (or semi-annually) to stay in top performance shape? Cane Creek shocks are designed for long-term durability, though some simple maintenance steps can ensure long life and smooth function. If you ride in extreme weather conditions, the service intervals should be more frequent. 

In addition to having Certified Service Centers worldwide, we are pleased to offer Factory Direct Service to all of our customers. Our aim is to provide you with unequaled attention, service, and appreciation.  

Factory Direct Service includes:

  • Printed Dyno chart of your shock showing the damping characteristics before and after your service
  • Complete tear down, clean, and rebuild of shock
  • Installation of all new seals
  • Oil change,  vacuum-fill, and nitrogen recharge

Cost $160*



*Attention Double Barrel riders; as of March 1st 2017, Factory Direct Service pricing will be adjusted to reflect the following.

  • DB Inline, DB C-Quent, and DB Air [IL]: $160 USD
  • DB Coil [IL]: $150 USD 
  • DB Air and DB Air CS: $195 USD
  • DB Coil and DB Coil CS: $185 USD 

      + shipping


In addition, we currently offer the following upgrades that you can add to your service:

Black Damper Tube: Update the look with a new black outer damper tube below the cylinder head.  Available for air shocks only. Cost $25

Climb Switch Adjustor Upgrade: For the ultimate tweaker! This upgrade adds a second set of low-speed adjusters giving you the ability to tune your Climb Switch! Available for CS shocks only.  Cost $100

VALT spring: Receive 15% off the pricing of a new lightweight VALT spring when purchased with a service.


Call 800.234.2725 or email us at service@canecreek.com today to set up your appointment! 


*If you are requesting service or warranty on a Cane Creek product, please include the following in your email: 

Contact Information - Phone Number and Email Address 
Mailing Address 
Cane Creek Product Serial Number 
The year/make/model of the bike the Cane Creek product is mounted on.
Date when/how the product was purchased (on bike, or aftermarket) 
Mention any specific issues with the product
For warranty consideration please include purchase receipt/invoice/etc.
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